Terms of service

Soko Marketplace acts as a bridge between buyers and sellers. We do not inspect, hold, or guarantee the quality of items listed on the platform. Each shop owner is an independent legal entity responsible for their own inventory, pricing accuracy, fulfillment, and business conduct.

We provide the storefront infrastructure, the marketplace catalog, and the WhatsApp handoff. We do not provide escrow, payment processing, or dispute resolution for transactions completed off-platform.

Tapping Order on WhatsApp initiates a chat with the seller. You agree to use the seller's contact information only for legitimate business inquiries about products listed on Soko.

Soko Marketplace does not monitor these chats and is not a party to any agreement made within WhatsApp. Disputes about delivery, condition, or pricing must be resolved between buyer and seller directly. We can help mediate through our support team but cannot enforce outcomes.

Sellers coordinate their own riders (typically boda-bodas). Soko Marketplace is not liable for transport delays, damage during transit, or non-delivery of items.

Critical: Always pay on delivery, after inspecting the item. We strongly discourage sending Mobile Money deposits before the physical product is in your hands. Soko cannot recover funds sent in advance.

All sellers and buyers agree to the following baseline conduct on Soko Marketplace:

• No counterfeit or illegal products of any kind.
• No impersonation of other brands, shops, or people.
• Accurate location and product information is required — misleading listings will be removed.
• Professional conduct at all times in chats and transactions. Harassment, threats, or hate speech end the account.

Violations may result in listing removal, shop suspension, or a permanent ban depending on severity.

We update these terms as the product evolves. Material changes will be announced to active sellers via email and highlighted on this page. Continued use of the platform after changes go live constitutes acceptance.

Questions about anything here? Reach support on WhatsApp at +256 778 087 986.