Trust & safety

Safe shopping in Uganda.

Soko Marketplace is built on transparency. We protect your hard-earned money by enforcing safety protocols that match how commerce actually happens in Kampala.

Pay only on delivery

Never pay before you see your items. Soko always recommends paying once the rider arrives and you have confirmed the product matches what was advertised.

Protected workflow

Verified, transparent shops

Every merchant has a public storefront with a full catalog and reviewable history. Only verified owners can modify their listings — no shop impersonation.

Identity verified

Direct WhatsApp verification

Chat directly with shop owners. Ask for live photos or short videos of the specific item before a rider is dispatched — sellers expect it.

Buyer first

Anti-scam protocol

A quick guide to spotting trouble.

Two short lists. Burn them into your buying habits and most scams die at first contact.

Safe practices

Test electronics thoroughly before paying.
Request meetings in well-lit, public places.
Verify the rider's details with the seller.

Red flags

Avoid "commitment fees" or upfront transport charges.
Refuse Mobile Money payments before seeing the item.
Do not accept sealed boxes without inspection.

Noticed something off?

Report a merchant and our team will review the shop within 24 hours. Reports stay confidential.

Report a merchant Read the terms